Irrespective of the fact that the hosting service provided by the different companies is more or less identical, each provider has a personalized platform with its own modifications and different ways to complete certain operations. In cases like this, an information-rich knowledge base will be remarkably helpful both for people with little to no prior experience and for technically practiced individuals who will sooner or later learn how particular operations are carried out, but will lose precious time in the process. The purpose of such a knowledge base is to help make the hosting service quick and simple to use, sparing users plenty of time and effort. The end result is more content customers, as they can swiftly find the information they wish, and less work for the customer support staff representatives, because usually the majority of the queries and issues that customers have are already listed in the knowledge base. On the condition that the articles are adequately written and encompass more things, you’ll be able to discover more not only about your account, but also about the web hosting service as a whole.
Extensive Online Documentation in Hosting
If you have purchased your first hosting account through our company or have moved your site over to us, you will become accustomed to our services and our custom-built Hepsia Control Panel in a jiffy as we have compiled an extensive web-based knowledge base where you can find all the information that you could ever need – both general info with regard to the web hosting service as a whole and more concrete info about the separate features that you can make use of and the complications that you can bump into. The articles themselves are located in 2 places. The whole article collection is accessible through the Help section of the Control Panel. You can read articles that are dedicated to the different features in every section of the Control Panel as well. You can become aware of how to accomplish de facto everything, from enabling an .htaccess config file to administering a mailing list, and all the articles include thorough guides, so you will never become confused because of an unclear text. Naturally, in case you encounter a more specific problem and you cannot find an adequate solution in our knowledge base, you can get in touch with our help desk support staff 24/7.
Extensive Online Documentation in Semi-dedicated Servers
Our semi-dedicated servers include an extensive online article archive where you can find any info that you may need about our web hosting services or about the Hepsia Control Panel that we are using. We have created it based on the feedback that we have obtained from our customers throughout the years and, hence, our articles cover specific problems that you may experience and propose the best way to resolve them, for instance receiving a 500 Internal Server Error message or being unable to send emails from your desktop PC although you have the right settings. The articles are available in every Control Panel section and you can check them at any moment. They can help you broaden your knowledge not only about our platform, but also about the web hosting service in general, as they contain step-by-step instructions and general information such as what cron jobs or file access permissions are.