If you’ve ordered a web hosting package and you have some enquiries connected to a concrete function/feature, or if you have confronted a certain obstacle and you require assistance, you should be able to touch base with the respective support staff. All web hosting providers use a ticketing system no matter if they offer other means of contacting them apart from it or not, due to the fact that the best way to tackle an issue most often is to send a ticket. This model of communication renders the replies sent by both parties easy to track and enables the customer service staff representatives to escalate the issue if, for instance, a server admin has to get involved. Typically, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which goes to say that you have to use at least two different accounts to touch base with the tech support team and to actually manage the hosting space. Constantly switching from one account to the other may often be a bore, not to mention the fact that it requires quite a lot of time for the vast majority of hosting providers to reply to the ticket requests themselves.
Integrated Ticketing System in Hosting
The ticketing system that we use for our Linux hosting service is not separate from the hosting account. It’s an integral part of our all-inclusive Hepsia hosting Control Panel and you will be able to access it at any specific time with only a few clicks, without the need to sign out of your web hosting account. The ticketing system offers a quick-search box, so you can trace de facto any trouble ticket that you have sent in the past, if necessary. Also, you can read knowledge base articles that are relevant to various problem categories, which you can pick, so you can find out how to fix a specific problem even before you post a ticket. The ticket response time is maximum sixty minutes, which goes to say that you can obtain swift assistance at any given time and if our client care staff suggests that you do something inside your account, you can do it right away without the need to log out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia Control Panel, which is included with all our Linux semi-dedicated servers, was built with one goal in mind – that you should be able to manage everything connected to your account in one place and the trouble tickets are not an exception. Our ticketing system is built into the Hepsia hosting Control Panel, so, if you have an inquiry or stumble upon an issue, you can contact our support staff members instantly without having to log into a completely different admin console. You can browse your website files or check various account settings while posting a new ticket or reading the reply to an old one. If you’ve got a vast number of tickets and you want to track down a particular one, you can take advantage of the intelligent search option, which is available in the Help section of the Control Panel. We guarantee that you’ll obtain a reply in no more than sixty minutes regardless of the essence of your query or issue.