A live chat is a real-time method of communication between a hosting company's support crew and its customers. It is an efficient way to get some info about the website hosting services or get some issue resolved as you are speaking with a live representative. The benefits of using a real-time chat service instead of calling or opening a support ticket are the low chance of errors any time you exchange information such as usernames or domain names, the faster response time as the communication is live as well as the fact that you do not have to stay on the chat all the time - you can do something else while the representative investigates the issue involved. What's more, you're able to connect with a live chat room from any computer which is connected to the world wide web, avoiding the phone charges that you'll need to pay when you are calling to a different country.
Live Chat Support in Hosting
We supply a live chat assistance service for all Linux hosting service that we offer and we can assist you with almost everything in real time. In case you do not have an account with our company yet, we'll give you more details about the plans so as to help you to get the most suitable package. In case you are a current client, we will be able to help you with any general or billing matter and even with various common technical troubles, such as an email address installation in a desktop email client. When you can't phone us for some reason or you're in some country where we don't have a local phone number, our live chat is the best option to contact us. Certainly, some troubles need additional time to examine and test, which means that you will need to open a ticket to our technicians, still, we're able to save you time and help you with a number of issues on the chat.
Live Chat Support in Semi-dedicated Servers
We provide you with live chat support as part of our services, so if you have any kind of questions for our Linux semi-dedicated servers, you are able to talk with our customer care team whenever you need regardless of whether you've already purchased an account or not. Generally, the chat service is intended for billing, pre-sales and basic questions and troubles, but we're able to help you with quite a few tech questions as well. We can help you select the optimal package for your web sites in case you do not have an account yet, we can answer all the billing questions or concerns you may have or we can assist you with setting up your new e-mail address on your PC or smartphone - all the aforementioned will be done timely since our live chat service is accessible all day, each and every day. Whenever you want support, you'll be able to talk to an agent and save a lot of time.