If you’ve ever got any enquiries connected with your hosting package or if you experience a problem with your websites, you’ll need to contact the respective hosting company’s technical support team. It may not make a difference how soon they will respond when you've got a generic inquiry, but an issue such as a faulty application update, for example, may lead to your website becoming broken or unreachable online. And the longer you wait for the support team to lend a hand, the longer the site will be offline. In case you offer goods or services online, any outage will affect your site negatively and you may lose current or potential clients. Lots of hosting providers, mainly resellers, reply to emails and trouble tickets within twenty four hours, but in the Internet sphere this is much too long, as visitors will rarely come back to a site that isn’t functioning properly for an extended period of time.
One-Hour Response Guarantee in Hosting
If you are using any of our Linux hosting service and you have an inquiry or confront an obstacle, you can contact us 24/7 by opening a support ticket or by writing an email and we’ll make sure that you have an answer in less than 1 hour. If the issue can be resolved, we’ll do it before we reply, whereas in case there is something that you need to do on your end, we’ll give you all the required info – what workable solutions to try out, what settings to check, etc. Usually, you will obtain an answer within thirty minutes max, which means that waiting around for hours on end or even for more than one day to receive help is something out of the question. Our 1-hour response time guarantee applies to any enquiry that you may have – general, billing or technical.
One-Hour Response Guarantee in Semi-dedicated Servers
We promise that if you submit a technical support ticket via your hosting Control Panel or send an email associated with your semi-dedicated server, you’ll get an answer within maximum one hour. You can contact us whenever you like in regard to technical, general or billing issues and considering the fact that we will be at your service 24x7x365, you’ll invariably get help without delay. Depending on the specific issue or question, we will give you more information, sort out the predicament if it has been caused by something within our reach or inform you what steps to take in case you need to change a given setting for a web application that we do not have access to. You can just forget about waiting for a day for every response. As a matter of fact, in most cases we respond to emails and tickets within no more than 20 to 25 minutes.