In the event that you have ever had a hosting account before or you have dealt with any other type of online service, you probably know from personal experience that for many things it's better to consult with a live person on the phone rather than exchange support tickets or emails. If you'd like to find out more about a service before you order it or when something small has to be made, for instance, it is really easier and quicker to get it done in real time. If you have the option to talk with representatives by phone, it's also very likely that you are dealing with an actual hosting provider, not just a reseller. The type of support that you can get on the telephone may differ between different providers - from general issues to experienced tech support. Typically the majority of suppliers will offer you pre-sales assistance and first level telephone support, while more complex technical matters are managed through email and / or tickets.
Phone Support in Hosting
We know that the option to talk with a live consultant is rather important, that's why we have three support lines worldwide (Australia, USA and UK) and you are able to get in touch with us over the phone for fourteen hours every day. In case you consider getting one of our Linux hosting service, for example, you're able to phone us and find out more about our solutions prior to ordering to ensure that we cover all the system requirements for your sites. Following the order, you can contact us about all of the sales or billing difficulties you may experience, or get any kind of general or basic tech info that you need. We have aimed to find the optimal balance between phone and ticket support, so for strictly technical issues you can use the ticketing system, that will make it easier to follow the communication and any new developments in the resolution of the issue.
Phone Support in Semi-dedicated Servers
The support services forall the semi-dedicated server packages that we provide include live phone support for fourteen hours a day. In case you are not sure which package will be suitable for your web sites, you would like to find out more about the plan's specs or you need any other info on our services, you will be able to call any of the local telephone numbers which we have in the United States, Great Britain and Australia and our support representatives will assist you. In case you currently own an account, you can contact us about general and sales issues, although we are often able to help with many technical issues as well. For strictly technical problems you will need to employ our integrated ticketing system where the communication between you and our technical support crew will be in one place, which is the best option if your trouble needs extra time to be taken care of or it has to be escalated to our system administrators.