The presence of the customer and tech support that a hosting company offers can tell you a lot for the services that they supply as well. When you're allowed to use only email messages and tickets, you have almost certainly come across a reseller not the web hosting provider. When this is the case, you will have to wait for a few days in order to have a problem resolved as the reseller may not be checking their communication on a regular basis or they may have to consult with the true web hosting company for extra help. If the supplier provides you with several ways of communication with quick response time available at any time, they're almost certainly the top provider, not only a reseller. Which means that you will enjoy prompt assistance and high quality support as they'll have direct access to the servers where your account is. No matter what the problem - sales or technical, it is generally better to be able to get hold of your website hosting company right away using your preferred way of communication.
24/7 Customer Support in Hosting
The customer and technical support services for our hosting packages are twenty-four-seven, therefore you can forget all about waiting for several days to get assistance. If you aren't our client yet, you can give us a call, chat with a consultant or send an e-mail message. If you do have an account, you can open a support ticket in addition to the other three options for communication. You are able to choose the most suitable way to contact us based on where you are or what equipment you are using. We can easily assist you for almost any hosting-related question that you may have or problem that you may encounter and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming matters you can open a support ticket, but even in this situation the max response time will never exceed 60 minutes.
24/7 Customer Support in Semi-dedicated Servers
We are aware how important it is to receive prompt assistance, in particular when your web site is not running properly for some reason. All our Linux semi-dedicated servers feature 24/7 customer and tech support, thus if anything comes up, you're able to use various methods to contact us - telephone line with a few local numbers internationally, live chat, email messages and support tickets. The first two options are for billing, pre-sales and basic matters, so that in case you do not have an account yet, for instance, you're able to receive extra information about our solutions, or we will assist you with less complex tech matters. The second two options are for solely tech issues or anything which is more time-consuming due to the fact that it's much easier to follow the conversation between you and our support crew. The warranted max response time for them is merely an hour, the actual one - 15-20 min, so you will not need to wait for a whole day so as to receive assistance as you may have to do when using the services of various other service providers.
24/7 Customer Support in VPS Servers
In case you rent a Virtual Private Server from our company, you can get in touch with us 24/7 for any server-related issue or fordifferent difficulties and questions regarding the pre-installed software your server comes equipped with. In case you haven't purchased your VPS server package yet, you can find out more about our services by giving us a call or through our live chat service. For more technical issues, you should send an e-mail message or open a ticket from your billing Control Panel and you'll get assistance within no more than one hour no matter the time of the day, even on holidays and weekends. The actual answer time generally does not extend past 30 mins. In case you need assistance with third-party software, you are able to reap the benefits of the Managed Services upgrade which you can add to every single VPS plan and our admins can help you with any installation or troubleshooting problem you could have encountered.
24/7 Customer Support in Dedicated Servers
We are aware how important it is to have prompt support in general, let alone when you run an entire server, that's why every single dedicated server that we offer comes with 24/7 support with 1-hour reply time warranty regardless of the situation. This service is free of charge for all of the problems with your server or the software that was installed by our administrators during the setup, therefore you'll be able to get in touch with us as many times as you would like, even during holidays. You can either open a trouble ticket from the billing section or you could send an e-mail, and the actual answer time for both rarely exceeds thirty minutes as we have admins available round the clock. In case you need general information about our servers or you've got some billing question/issue, you may also call one of the local phone numbers we have on three different continents or you may use our live chat service and consult with a representative online. For third-party software support, we offer you a Managed Services upgrade, which you can include to your server package from your billing Control Panel.