Customer Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Ticket Response Time Guarantee

  • Every single support request you send to us will be replied to within maximum one hour. If your trouble ticket or e–mail requires further assistance from an admin, we will timely forward it and leave a note to notify you that your issue is being examined. If you make use of the Managed Servers package, any of the server management services included there will be carried out at a time that is convenient for you.

  • Top quality support service

  • A Premium–Quality Customer Care Service

  • Should you need any help while using our Website Control Panel or with any of the applications that we have installed on the server for you, do not hesitate to touch base with our technical support staff anytime through the ticketing system. In addition, if you require assistance managing your dedicated web hosting server, you can order our Managed Servers package, that includes weekly OS updates, troubleshooting and installation services, server monitoring and rebooting services, backup hard disk storage space, etcetera.

  • Intuitive help center

  • An Easy–to–Navigate Help Area

  • Every dedicated server is equipped with our charge–free Website Control Panel, which boasts an exhaustive knowledgebase plus a group of step–by–step video tutorials. Whenever you need help while working with the Website Control Panel, just click the Videos or Help buttons in the upper right corner.