Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Section

  • The Help Center included in your Website Control Panel features a collection of help articles and regularly asked questions. Aimed towards fixing any common issue that you may possibly have, they are contributed by our support team of competent techs.

  • Top quality support service

  • Instructional Video Clips

  • For users who would like to learn how to tackle a commonly experienced issue by watching an instructional video clip, we have added a selection of video tutorials to our Website Control Panel. All the how–to video clips are concise and easy to follow. They offer you visual demonstrations of different site management activities.

  • Intuitive help center

  • A Sixty–Minute Response Time Guarantee

  • With each of our semi–dedicated servers, we offer a round–the–clock customer service with a 60–minute support ticket response time guarantee. Our team of capable tech support engineers will be available to you to respond to all the enquiries that you could possibly have. During non–peak periods, a response will be offered within just twenty minutes.